Free postage & packaging on all product orders over £35.

FAQ's About Us

OUR ETHOS

We feel passionately about bringing you products that are always natural and will not harm your body or the environment. Our formulations are created with the sole purpose of using natural ingredients that will directly benefit your skin, lift up your spirits and simplify your skincare routine.

Naturally gentle, uplifting, healing skincare for all skin types that won’t cost the earth.

Click on the boxes below to learn more about us and what we feel so strongly about doing in our business. We hope these FAQ’s will answer some of your questions and allow you to get to know us better.

RECYCLING AND SUSTAINABILITY - OUR PLEDGE TO YOU

We use glass containers where possible for our products in order to protect the quality as well as the natural benefits contained in the ingredients we use.  Amber glass protects our ingredients from the deteriorating effects of sunlight. All our glass packaging can be upcycled into jewellery storage pots, vases, vessels for homemade candles and for storing precious items in your home. We often reuse our jars for storing other household liquids and creams rather than leaving them in the plastic that they were brought in and the smaller jars and bottles are ideal for travelling.

We ask that you, our lovely customers help to upcycle or reuse the glass containers that your goodness goodies come in or to recycle the glass jars and bottles.

As we are always keen to improve our sustainability as well as our impact on the environment, if you have any eco-friendly packaging ideas which you would like to share with us do get in touch at [email protected]. We always love to hear and learn from our customers as you are at the heart of everything that we do.

ABOUT OUR PACKAGING

All packaging received into the business is reused for posting out your orders where ever possible. We believe that the less layers of packaging we use the better, that is why we never use external layers of packaging for our skincare. This means that our parcels may not be the prettiest you have ever received and please accept our apologise if your package arrives in a repurposed box or packaging that does not look brand spanking new but we feel every small way we can recycle or upcycle can make a difference.This is just another way we are trying to reduce our waste output.

We select the smallest postage size box we can send your orders out in, to avoid unnecessary packaging where we can. We also use 100% recyclable packing tape which is fully biodegradable, compostable and recyclable with the box it is attached too.

We ask that you help us by reusing, recycling or composting our packaging where ever you can. And we happily offer our local customers the option to pick up direct from us – by arrangement !

 

ETHICAL AND CRUELTY FREE

We have never and will never test on animals; our entire collection is undergoing a rigorous accreditation that looks at the whole chain from product development through to the end product – your Goodness Goodie.

We are committed to continually growing our passion for ethical and sustainable skincare at Goodness By Sophie and are also pursuing a vegetarian and vegan status on our entire product range too. All our products are made using vegetarian ingredients and nearly all of our products are vegan-friendly (with the small exception of a tiny % of natural organic beeswax used in our skin balms and lip conditioners). As a small artisan business these accreditations are a massive undertaking for us but we will continue to work towards these certificates and updated you as soon as we gain approval.

SAFETY

Our products always comply with the European cosmetic regulations and have been safety tested by Cosmetic Safety Assessments Limited. 

PAY IT FORWARD

We feel passionately about “paying it forward”, this is one of the main pillars of our business and we like to give pack to our community where ever we can. We have been donating jars of our Skin Balms to medical staff and front line workers all over England from Liverpool to London as well as our local hospitals here in East Anglia and we continue to donate balms with every purchase you make. So the more you buy the more we are able to gift away.

We have another “pay it forward” project in the pipeline too so watch this space !

ARE YOUR PRODUCTS REALLY HANDMADE HERE IN THE UK ?

Absolutely. Every step of every batch of our natural skincare is made by hand in our Suffolk workshop. This starts right at the beginning from formulating, trials, preparing, blending, pouring, labelling all our goodness goodies by hand so we have them ready to send out to you lovely customers in our recyclable and reusable packaging.

AND we are very proud to be a British made brand.

WHERE CAN I LEARN MORE ABOUT SWITCHING TO MORE NATURAL SKINCARE?

We’re passionate about helping you live your most natural life possible and this includes making skincare choices that are better for your skin and for our planet. You can read many articles about this on our Wellness Journal. To take it a step further and detox your own wash bag and to learn how you can make changes in your own home and skincare routine, book a private 1-1 Natural Skincare Consultation and learn how you can make the switch to natural skincare in a way that works best for you.

I HAVE MORE QUESTIONS, CAN I CONTACT YOU DIRECTLY?

Absolutely you can, we love to speak with our customers and are always happy to help answer any questions. You can contact us directly by sending an email to [email protected] and we’ll get back to you.

BUT WHAT ABOUT OUR NATURAL SKINCARE ?

To learn more about our natural skincare go to FAQ’s About Our Skincare which you can find here.

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Web of Goodness is not engaged in providing medical, professional services or prescriptions and does not endorse any medical or professional service or information obtained through or by any links to or from this site. Use of the information on this site does not replace proper medical consultations with a qualified health or medical professional to meet the health and medical needs of you or a loved one. This site is intended for educational, informational and self-empowerment driven lifestyle adjustments only. All content is based on my own personal knowledge, opinions and life experience.

All content herein is copyrighted and remains the property of the owner. Material available via electronic or any other means may not be distributed in any way without the direct written permission of the owner.

We are currently away on annual leave until Sunday 23rd August. Any orders purchased between now and 23rd August will not be posted out until Monday 24th August to ensure total freshness in every one of our small batch Goodness products. xo Sophie
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