All packaging received into the business is reused for posting out your orders where ever possible. We believe that the less layers of packaging we use the better, that is why we never use external layers of packaging for our skincare. This means that our parcels may not be the prettiest you have ever received and please accept our apologise if your package arrives in a repurposed box or packaging that does not look brand spanking new but we feel every small way we can recycle or upcycle can make a difference.This is just another way we are trying to reduce our waste output.

We select the smallest postage size box we can send your orders out in, to avoid unnecessary packaging where we can. We also use 100% recyclable packing tape which is fully biodegradable, compostable and recyclable with the box it is attached too.

We ask that you help us by reusing, recycling or composting our packaging where ever you can. And we happily offer our local customers the option to pick up direct from us – by arrangement !

We have never and will never test on animals; our entire collection is undergoing a rigorous accreditation that looks at the whole chain from product development through to the end product – your Goodness Goodie.

We are committed to continually growing our passion for ethical and sustainable skincare at Goodness By Sophie and are also pursuing a vegetarian and vegan status on our entire product range too. All our products are made using vegetarian ingredients and nearly all of our products are vegan-friendly (with the small exception of a tiny % of natural organic beeswax used in our skin balms and lip conditioners). As a small artisan business these accreditations are a massive undertaking for us but we will continue to work towards these certificates and updated you as soon as we gain approval.

Our products always comply with the European cosmetic regulations and have been safety tested by Cosmetic Safety Assessments Limited. 

We feel passionately about “paying it forward”, this is one of the main pillars of our business and we like to give pack to our community where ever we can. We have been donating jars of our Skin Balms to medical staff and front line workers all over England from Liverpool to London as well as our local hospitals here in East Anglia and we continue to donate balms with every purchase you make. So the more you buy the more we are able to gift away.

We have another “pay it forward” project in the pipeline too so watch this space !

Absolutely. Every step of every batch of our natural skincare is made by hand in our Suffolk workshop. This starts right at the beginning from formulating, trials, preparing, blending, pouring, labelling all our goodness goodies by hand so we have them ready to send out to you lovely customers in our recyclable and reusable packaging.

AND we are very proud to be a British made brand.

We’re passionate about helping you live your most natural life possible and this includes making skincare choices that are better for your skin and for our planet. You can read many articles about this on our Wellness Journal. To take it a step further and detox your own wash bag and to learn how you can make changes in your own home and skincare routine, book a private 1-1 Natural Skincare Consultation and learn how you can make the switch to natural skincare in a way that works best for you.

Absolutely you can, we love to speak with our customers and are always happy to help answer any questions. You can contact us directly by sending an email to hello@webofgoodness.com and we’ll get back to you.